Returns and refunds

REFUND POLICY

If you are dissatisfied with an item purchased from our website you may return it to Southern Soul for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.

We will exchange or refund a product provided that:

  1. there is valid proof of purchase, i.e. Invoice;
  2. it is within 7 days of the original purchase date;
  3. Refunds and/or exchanges will be accepted at any Southern Soul, provided that the above requirements are satisfied.
  4. All refunds are processed strictly in accordance with the original sales tender type and only after confirmation that the funds were received in our bank account.
  5. If you wish to exchange/return something that you purchased online at www.southernsoul.co.za and have met the above conditions for refund or exchange, you can do so as follows:
  • Send the selected item back to our Webstore, together with your invoice, and your credit card will be refunded with the appropriate amount. Please note that the cost of couriering the product back to our Webstore shall be incurred by the purchaser. The address details are as follows:

Attention:

 

The Webstore

Unit 9
701 Rubenstein Drive

Moreleta Park

Pretoria

0105

 

If you wish to return something that you purchased online at www.southernsoul.co.za because the item you received is either damaged or not what you ordered, you can do so as follows:

  • Email sales@southernsoul.co.za and request Southern Soul to collect the product in question within 48 hours of receiving the goods. Southern Soul will send a courier to collect the damaged/incorrect product, at our own cost, and replace it with the correct product.