Returns and refunds

REFUND POLICY

If you are dissatisfied with an item purchased from our website you may return it to Southern Soul for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.

We will exchange or refund a product provided that:

  1. there is valid proof of purchase, i.e. Invoice;
  2. it is within 7 days of the original purchase date;
  3. Refunds and/or exchanges will be accepted at any Southern Soul, provided that the above requirements are satisfied.
  4. All refunds are processed strictly in accordance with the original sales tender type and only after confirmation that the funds were received in our bank account.
  5. If you wish to exchange/return something that you purchased online at www.southernsoul.co.za and have met the above conditions for refund or exchange, you can do so as follows:
  • Send the selected item back to our Webstore, together with your invoice, and your credit card will be refunded with the appropriate amount. Please note that the cost of couriering the product back to our Webstore shall be incurred by the purchaser. The address details are as follows:

Attention:

 

The Webstore

Unit 9
701 Rubenstein Drive

Moreleta Park

Pretoria

0105

 

If you wish to return something that you purchased online at www.southernsoul.co.za because the item you received is either damaged or not what you ordered, you can do so as follows:

  • Email┬ásales@southernsoul.co.za and request Southern Soul to collect the product in question within 48 hours of receiving the goods. Southern Soul will send a courier to collect the damaged/incorrect product, at our own cost, and replace it with the correct product.

 

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Customer Reviews

Southern Soul

Customer Reviews

Natalie 23/04/2020

Faithful to nature
TOOTHPOWDER

Great buy
Definitely one of my best buys in a while! My teeth feel very clean afterwards and look a lot more sparkly! I use this with the Bamboo toothbrush and Ayurvedic tongue cleaner ...a winning combo!

Lientjie 25/04/2020

Faithful to nature
TOOTHPOWDER

I love my Southern Soul Tooth Powder!
Great product! My teeth look and feel very clean after using it. Its easy to use and last quite a while.

Renier 26/04/2020,

TOOTHPOWDER

Amazing
Love this natural tooth powder. Will recommend every time.

Elaine 27/04/2020

Faithful to nature
TOOTHPOWDER

Good product.
Good alternative to normal toothpaste is just leaves a bit of granules in your mouth sometimes. But still a very good product.

Maverick 09/05/2020

Faithful to nature
TOOTHPOWDER

Incomparable
Exceptional quality and cleans thoroughly

Cara 13/05/2020

Faithful to nature
TOOTHPOWDER

Still a fresh bek
I pondered whether I had what it takes to try this toothpaste alternative, because let's be honest, we all love a fresh Colgate bek. But I can honestly say I don't feel at all less hygienic when using this product and I am slowly getting used to the paste consistency. I did, however, nearly faint when I saw for the first time what I was spitting out of my mouth - I felt like Tom Hardy in Venom. Nevertheless, it's not as dark as other toothpaste alternatives and has not yet resulted in any basin-staining issues like other products I've read about. Would recommend this to anyone looking towards taking a further step in the sustainability direction for Mama Earth.

Sharon 15/05/2020

Faithful to nature -Toothpowder
Mouth feels fresh

I felt I was really "going off thr grid" trying powder toothpaste and I am glad I did. I really enjoy the taste, my mouth feels fresh for a very long time and there is plenty powder in the bottle and a little goes a long way.

Nicole 17/05/2020

Faithful to nature
TOOTHPOWDER

Will keep buying this product

This tooth powder creates a foam and has a nice minty aftertaste. My teeth feel nice and clean afterwards. I also love that the packaging can be 100% recycled afterwards

Khanya 23/05/2020

TOOTHPOWDER
Great
Great for smile bones. The after taste is completely natural.

Christine 24/05/2020

Faithful to nature
TOOTHPOWDER
Different in the best way!

It's definitely something to get used to, mostly because of the texture! But it works really well, easy to use and my teeth feel super clean after
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